Undercover Boss (2010) s06e03 Episode Script
Bikinis Sports Bar & Grill
Since premiering to nearly more than 70 bosses Oh, my God! have posed as subjects on a fake show to get honest feedback from their employees.
All right.
It's been shocking.
A lot of people smoke pot.
It's been challenging.
It's not the homeowner's fault that I get paid peanuts.
But it's inspired them to change their employees' lives forever.
I've decided to invest around $3 million because of you.
Thank you.
For real? Like, this is real? Without a doubt.
I am going to give you your own store.
Yay! Probably the best thing somebody ever did for me.
I have a check for $250,000.
Oh, my God.
Tonight the latest boss to get into the game is Doug Guller, the founder and CEO of Bikinis, a fast-growing sports bar and grill chain.
We're a breastaurant, and I love the fact that we're a breastaurant.
By joining his employees on the front lines I'm what brought everyone in.
Is me and my bikini top, so Fantastic.
This young entrepreneur meets the people who keep his company on the rise.
Wings up.
You got wings falling off of my plate, Jake.
That's unacceptable.
Management expects so much of you, but they don't give any respect.
You don't want to work for anyone like that.
Along the way, he'll find trouble in paradise.
Two of the girls that we had here decided to just get dressed and walk out the back door.
Right now? So they're no longer employed with us.
- Wow.
- Yeah, they're gone.
And what will happen when he discovers not everyone shares his passion for Bikinis? So does bartenders don't have to wear Bikinis? Well, you are supposed to be wearing a bikini.
I just chose not to since we're on TV.
I was pissed.
Definitely not gonna be permanent.
I'm on the search right now.
So, as soon as someone bites on my resume Find out next on Undercover Boss.
Hey, guys, welcome to Bikinis! Based in Austin, Texas, Bikinis Sports Bar & Grill is a fast-growing restaurant chain known for its scantily clad waitresses, its focus on sports, and its made-from-scratch food.
Hey, guys.
Overseeing this $25 million-a-year company is one man.
My name is Doug Guller.
I'm the CEO and founder of Bikinis Sports Bar & Grill.
So, at Bikinis, we focus on four things booze, food, sports, and sex.
Those four things are recession-proof.
Our slogan for Bikinis is "Sports with a View," and so our customers, we call fans.
And it's obvious what gets our fans in the door.
It's our breasts not necessarily our chicken breasts.
I think a lot of competitors tiptoe around who they are.
They don't want to say that they're a breastaurant.
We're all about it.
We hire hot women.
They know exactly what we're about.
They know that they're gonna be wearing a bikini top, jean shorts, and cowboy boots.
We call our servers "Bikini Babes.
" We're a breastaurant, and I love the fact that we're a breastaurant.
So that's why I even trademarked the term.
Back in 1998, I was working at a telecom firm in D.
C.
I was just burnt out of the corporate world, so I took a six-month sabbatical to the south pacific.
And I was sitting on a beach in Australia, having this beautiful waitress serve me cold beer.
I thought, "Well, that's it.
That's what I'm gonna do.
" So I moved to Austin and opened up the first Bikinis by pouring in all my savings and maxing all my credit cards.
I went all-in.
It was important for me from the very start not to bring on any partners in the business.
And it's enabled us to grow really fast.
Currently we have restaurants all over the southwest and are opening franchises across the United States.
Eventually, we plan to expand our brand around the world.
I don't think I'm a typical CEO.
I like to do things that are different.
And in order to have a big P.
R.
frenzy or stunt I decided it was time to buy a town, and that's what we did.
I bought a town on craigslist and renamed it Bikinis, Texas.
You know, when Anderson Cooper put it on The RidicuList, I'm like, "All right, now, that is funny.
" Like all visionaries who came before him, the owner of Bikinis is not content to rest on those laurels, so he bought a town in Texas and renamed it "Bikinis.
" That sparked just a ton of controversy, and it certainly helped to put our breastaurant on the map.
There's not a new location that we're in that doesn't get controversy, but I absolutely love it.
It gets us some press.
That's good for the brand.
You know, we might be shocking with trademarking "breastaurant" or buying a town, but I just want to sell more burgers and more beers.
And if I have to do that via stunts, then so be it.
- Hey, hey.
- Hey! - How are you? - Good afternoon.
- How's it going? - Let's start drinking.
Whoo! Whoo.
I'm 41 years old, and I certainly enjoy that bachelorhood.
I certainly hope that I meet the F.
M.
G.
, the Future Mrs.
Guller, but I work a lot.
It means everything to me that we succeed.
Failure is not an option.
What did you have in mind for your disguise? - So I'm thinking rocker.
- Oh, okay.
I've worked hard these last eight years, growing this company to the size that it is.
It's a lot of work.
I'm stretched very thin.
So I don't get to see what's going on inside our restaurants.
And going undercover gives me that opportunity to see it at its very core.
I like it.
So seeing what the cooks go through, the Bikini Babes, the managers, will allow me to make sure that everything's iron-clad tight so I can take us to the next level.
I'm not gonna lie.
I'm pretty badass right now.
While undercover, I'll be posing as Jake, the subject of a fake reality show, trying to win money to make my dreams come true.
My employees will have no idea that this is actually Undercover Boss.
Today I'm in Richardson, Texas, working as a bartender.
Bartenders play a really critical role for us.
They're the heart and soul in the front of the house.
I personally look for a knockout behind the bar.
I want to make sure that she's enthusiastic, passionate about her job.
If she does that, I couldn't be happier.
Hi, are you Jessica? - No.
- No? - Hi.
- Hi.
How are you doing? - Good, I'm Jake.
- Jessica.
Well, let me pour this beer real quick.
You can go ahead and jump behind the bar.
When I see that Jessica's not in a bikini top, I was [.]
pissed.
So does bartenders don't have to wear bikinis? You are supposed to be wearing a bikini.
I just chose not to since we're on TV.
Oh, smart.
I'd like to wear a T-shirt instead.
That's not what we do here at Bikinis.
You wear a bikini top, jean shorts, and cowboy boots.
So how come you're wearing a shirt and not a bikini top? Because I chose to wear a T-shirt.
You might take it off later? - Oh, no, I'm not gonna take it off later.
- Oh.
The sign on our building doesn't say, "shirts.
" It's called Bikinis.
I mean, come on.
The responsibilities of a bartender is just to make sure all your patrons at the bar, they're well taken care of.
Okay.
The girls ring up their tickets that they need from the whole restaurant.
They will come out of that printer.
Here's all of our mugs, over here.
This is all your well liquors.
- Okay.
- So we got a ticket.
Like, just kind of let you take the ropes here.
So it says, "B.
D.
Bud.
" That's a Big Daddy Budweiser.
Big Daddy Budweiser, okay.
So then you just stick it on top of your ticket right there, and then the girl's gonna come by, take it to the customer.
This is Jake.
He's gonna be hanging out today.
I think Jake might be a little bit uncomfortable, because it's not very common to see black nail polish on gentlemen in Texas.
The guys want to see a hot chick with big boobs behind the bar.
Big Daddy Bud.
Don't start busting glasses already.
So I let Jake run the bar, but I notice he's kind of struggling a little bit.
Uh pour that a little bit better.
- Better? - Yeah.
Okay.
Tickets are backing up, Jake.
Yeah, oh, Jeez.
You got tickets going off.
You got guys at the bar waiting for their drinks.
Whew.
So Jake needs to learn to speed it up.
Number two, gone.
Sorry.
- How you doing, bud? - Good.
How are you? Good, good.
All right, what are you drinking there? Well whiskey.
Well whiskey, nice.
Keep 'em coming.
- Yeah, keep 'em coming? - Yeah.
All right, good.
I can do that.
When you say, "Keep 'em coming," do you really want another one? - Yeah.
- Yeah, okay.
- Dos of those.
- Okay.
- Yummy.
- All right, here you go.
All right, there you go, babe.
Can I get another double? He's not too bad at all.
Right now I am extremely upset and really concerned about the guy at the bar that's been over-served.
How do you know when they've had enough? When they're head's, like, on the table and they're, like, passing out.
I mentioned what was going on to Jessica probably three times.
Can I get another double? Put a double in this.
She just overlooked it.
It's a train wreck behind the bar.
Why are we not acting on this right now? Should I give him a water? Whatever.
He's doing good.
Safety's paramount.
If this escalates, I've got to jump out of character, because there's too many things at stake.
How about another double? Should I give him a water? Whatever.
He's doing good.
Right now I am extremely upset and really concerned about the guy at the bar that's been over-served.
You want another round? That's just unacceptable here.
I was putting a lot of faith in my Bikinis bartender, and she let me down.
You need me to call you a cab, get you home? Had the manager not got involved, I would have come out of character.
Are you cabbing home? I'm walking, bro.
All right.
I had to make sure that this person was gonna get taken care of.
- Let's take a break.
- Okay.
It's been a long day.
Great.
Thank you.
Have a nice little break anyways.
Yeah.
Have you been working here long? I've been here for about eight or nine months.
I was actually an account executive for a logistics company over in Grapevine.
And then they actually went bankrupt, so one of my girlfriends was like, "We'll hire you today.
" I was like, "Let's go.
" I wouldn't do it if it didn't help pay the bills.
That's for sure.
This is definitely not gonna be permanent.
I'm on the search right now.
So, as soon as someone bites on my resume, then In logistics? Not just that.
In sales I'm a closer.
The more I talk to Jessica, the more I'm not happy having her on board, with the lack of passion that she has in our company.
Well, doesn't Bikinis have any positions? - I'm sure.
- Yeah.
- But that doesn't interest you? - Uh-uh.
- Maybe there's sales.
- No.
Maybe they need to sell something.
- No.
- No? Eh No, you're 100%.
- 100%, yeah.
- All right.
She is locked and loaded about not working at Bikinis.
- You want to go back in? - Should we? - Yeah.
- All right.
It's a coveted position, and so the fact that no bikini top, drunk guy at the bar, and the overall lack of passion, to me, it's not worth it.
I'd rather spend my time and energy focused on someone else who wants to be here.
Yesterday was not a good day with Jessica.
I'm hoping and praying that my experience today is not a repeat of that.
Today I'll be working with the kitchen supervisor.
This location has struggled with inconsistencies in the kitchen.
I'm looking for Henry.
Because there's been a lot of improvement in the past six months, I want to see if that's attributed to the kitchen supervisor that we've put in place.
Excuse me.
Are you Henry, by chance? Yeah.
- Jake.
- Jake.
- How you doing, Jake? - Good.
I like those fingernails, dude.
Thanks, man.
Jake kind of freaked me out at first.
I don't see too many guys with eyeliner on, you know.
Let's get you some gloves.
He had those black fingernails and a lot of jewelry.
I don't know about that.
I overlook everything back here in the kitchen, the way the food comes out, from the way the food is prepped.
Okay.
So you got five naked wings, honey barbecue, and ranch.
Okay.
So we serve wings two ways here naked and battered.
- Naked and battered, okay.
- Yeah.
Okay, we're gonna get your wings right now.
Let's do it.
Your wings they come in a set of ten.
Okay.
So you only need five naked wings right now.
One, two, three four, five.
- Okay.
- That's down.
It takes them about three or four minutes to cook.
You got your honey barbecue.
Okay.
Get your two celery stick.
Get your ranch dressing out of here.
- You're already set, right? - Oh, that's awesome.
All you have to do is wait for your wings to come up.
Okay.
Get 'em good and coated, you know? Okay, you got your honey barbecue wings.
Wings in the window.
Wings up.
Wings up! There you go.
I want the food to look good.
You don't want a sloppy-ass plate going out, because you eat with your eyes.
"Eat with your eyes" I've never heard that.
This is something we talk about at corporate all the time.
So the fact that he is teaching this phrase to me, I'm super excited about it.
I'm gonna let you start preparing some stuff.
Great.
Ten naked wings walking in.
Okay, you got two sauces on those wings.
Are those wings breaded, Jake? Yes.
What you breading them for? Uh good question.
They're not breaded.
Let's get me some naked wings over there.
Okay.
Start it over.
You're costing me money, dude.
He is all over me Show me what you got, buddy.
Just riding me constantly about getting those wings out.
If they come out wrong, I'm gonna send them back.
If they come out overcooked, I'm gonna send them back.
You better be glad this ain't no Friday night, man.
I'd have to run you out my kitchen, bro.
You got me 30 minutes on my wings already.
Let's have them wings, buddy.
Wings up! You got wings falling off my plate, Jake.
That's unacceptable.
Do me some more wings.
All right.
I love the fact that Henry has taken such ownership of the kitchen.
I want that plate looking good.
Want it looking sexy, man.
Wings up! Good-looking plate, Jake.
Thank you.
It's almost personal to him about getting the food out looking good and on time.
We do have to do our own dishes.
You know, you want to make sure everything's clean.
Okay.
We don't have a dishwasher here at Bikinis.
Most places do, but we don't.
Okay.
It would be nice to have a dishwasher, but we're not that kind of company.
Do you get a lot of support from the ownership? Not really.
No? Spray the top of them off.
Okay.
Shoot 'em through the dishwasher.
There's a time factor in this too.
Shoot it over to the side.
Spray it off.
Witnessing how crazy a kitchen can get, and then asking someone to jump behind the dishwasher at the same time, it seems a little bit unrealistic, so I think I have to go look at this again.
This is my wife.
She's kind of pissed off at me.
Oh, why? Because I missed a deal with my grandkids and stuff.
You were supposed to be home earlier? - Yeah.
- Ah.
Things pop up in a restaurant.
Sounds like a lot of sacrifice.
I make it happen back here for 'em.
That's how I got this promotion.
I worked my ass off.
- Managers noticed that.
- Noticed it? Gave me a promotion.
I just didn't get the ching-ching that goes along with it.
It didn't come with any raise or anything? No.
Our number-one priority is taking care of our people, and it seems like we're dropping the ball taking care of Henry.
I can't say it enough.
It's hard work, but you have to love what you're doing.
Yeah.
And you have to have fun at it.
Do you love what you're doing? - Yeah.
- Yeah? - I wouldn't be here if I didn't, you know? - Yeah, exactly.
Being on the front line with Henry today really gets me juiced.
I love his passion.
I wish right now that I could clone Henry and take him to multiple kitchens.
I see we might be getting a little bit busy, and we're gonna step back over here - to the fryer station.
- Right.
Coming up Jake meets a Bikini Babe with a bone to pick.
When your management expects so much of you but they don't give anything back, like respect, then you don't want to work for anyone like that.
And later With the restaurant business, if they have one bad shift, they'll, you know, get all upset.
Yeah.
The boss discovers good help is hard to find.
They're gone, so they're no longer employed with us.
Wow.
If we would have been slam-packed right now, they totally would have screwed up my night.
Today I'm at our Arlington location.
I'll be working with a Bikinis babe as a server.
This is one of our flagship locations because it's the first restaurant we opened in Dallas.
As we've grown, I haven't been able to get to this location as much as I would like.
So today I want to make sure that they're doing everything the Bikinis way.
- Hi.
Are you Grace? - I'm Grace.
- Jake.
- Hi.
I'm Grace.
I'm your instructor.
I don't have to get in a bikini top, do I? I would prefer if you did.
But if you're not going to, that's okay.
I'm what brought everyone in, is me in my bikini top.
- You okay with that? - Yes.
Okay, every time someone comes in, we always say, "Hi, guys.
" "Hi, guys.
" You got to say it proud, and you have to Hi, guys.
- There you go.
- All right.
- We'll work on it.
- All right, good.
It gets easy.
And then I like to do is the board Okay.
'cause you got to write the specials, and you got to write every girl's name that's here.
Nice, "A" in penmanship.
Thank you.
Does it get pretty busy here? It gets busy around happy hour.
The lunch crowd is just hit-or miss.
Yeah? It's kind of dead sometimes like this, but I find something to do with my time.
Let's go greet this table.
All right.
Hi, guys, I'm Grace.
- Y'all getting some beer? - It's on its way.
It's on its way, all right.
I'll make sure it gets here quickly.
Good way to start the day.
We got fried pickles with chipotle ranch, and it's an appetizer, so make sure it goes out before anything else goes to table 44.
Okay.
Y'all sharing fries? - Yep.
- All right.
Who had the jerk? Me.
Here you go.
It's not what I think of you.
I'll get you guys some coasters, okay? Jake, you can't just say whatever you want to my tables.
You have to think about what you're gonna say before you say it and make sure you don't have to apologize for anything you say, because this is my money we're dealing with at the end of the day.
We're not dealing with your money.
We're not dealing with someone else's money.
We're dealing with mine.
Since we're slow today, let's roll silverware.
Okay.
All you do is push them up to the top.
- Fold this in.
- Okay.
Fold one over.
Hi, guys.
Hi, guys.
See, it's quiet in here, so not everybody catches on.
Why is it so quiet? 'Cause there's only two people in here.
Ah.
- Where we're at is so awkward - Yeah.
so they don't really know, like, how to get here.
They don't see it.
I was a little disappointed by how slow it was today, and that's something that's got to change.
We need a billboard or something outside.
I've had experiences here at Bikinis Arlington where it's packed, lines out the door.
So, to experience what I did today, it's frustrating.
It's a little heartbreaking.
And I think I have to dig in a lot further and understand exactly what is going on with our marketing team.
I missed Brad's call.
Oh, Kristen's coming to borrow my car.
Hold on.
Oh, she'll be here at 12:45, though.
Witnessing the Bikini Babes standing around and talking, there's nothing positive in that whole scenario.
It's just sending the wrong signal to our fans.
How are they, babe? Fabulous.
Good, I'm glad you like them.
I can smell that malt vinegar.
Yeah.
Is that what you always do? Douse them in it? - No, I get everything here.
- Oh, really? Anything with the wing stuff's good.
Okay.
I get that stuff a lot.
Accumulated the part where it's, like, sweating.
It's one of those things where you hate it, but you want more.
- Hello? - Exactly.
Right, right.
- Yes? - Cool.
Grace and I were both standing there talking to the fan, and she left me there by myself Is it not in the front? I've had the bigger chips Hold on, let me grab my keys, and I'll find you outside.
Which is not acceptable.
I get on my phone.
You can do I haven't seen any managers here.
We don't I mean, they're both here, but they're hiding in the back.
We don't need them right now.
Oh, okay.
From what I've witnessed, there seems to be a lack of management on the floor, and that's just unacceptable here.
So now it's so dead.
What I always do is, I go outside, and I hula-hoop.
Ooh.
And you're gonna hula-hoop with me.
So you don't Here you can try.
Just try.
See? Not hard.
Come on, baby.
We kill time.
We hang out with each other.
And people driving down the road, we'll get honks all the time.
But that's not what we're looking for.
We're looking for people to come in, because they obviously see what they like when they come by, but, like, I want them to come in and hang out with us - and see what it's all about.
- Exactly.
I thought Grace had so much passion about working at Bikinis, but I think she's given too much free rein, and without the right guidance, she's straying.
How long you been a Bikinis babe? - Since we opened in 2011.
- Okay.
But I've been fired, like, four or five times.
- Really? - Yeah.
Wow, what are you doing? Just not showing up for work.
- Really? - Yeah.
'Cause, I mean, when your management is when they're just not nice people and they just, like they expect so much of you, but they don't give anything back, then like respect, then you don't want to work for anyone like that.
No, of course not.
Who hires the managers? People in corporate who hire our managers.
- Who hire the managers.
- Mm-hmm.
Oh, right.
Are you here for good now? My job is a piece of cake, and I love it.
And I love The only expectation of me is being friendly and being pretty, because I can do those things every day.
Yeah.
I love prancing around in a bikini, and as soon as I saw the outfit, I was down for it.
The only thing I'd change about the outfit is to make my boobies a little bigger, and that's about it.
I was really happy with what I saw today.
I think Grace is full of energy.
She's positive.
There was a few areas where I think she lacked focus.
But if Grace is given a little bit more training, I think that she can correct these problems, absolutely.
All right, let's go back inside and make some money.
After having this experience, it confirms that we need to be doing something different.
Today I'm in Dallas, and I'm gonna be working with the manager.
Yesterday at Bikinis Arlington, I saw some things that were pretty disappointing.
It wasn't as busy as I hoped it would be.
Also, there seemed to be a lack of management.
Y'all good? - Yep.
- Yeah.
So I'm really hoping today is a lot better and that our managers at this particular store are doing the right things that we do here at Bikinis.
Do you know where Meagan is? I am Meagan.
- Nice to meet you.
- Nice to meet you.
I'm actually one of the managers here at Bikinis.
So, as a manager here, I make sure that I touch every table, make sure they're having a good time.
So we're about to do a huddle.
We want to make sure the girls that they're wearing correct uniform, kind of get them excited about the shift and all that.
All right.
Hey.
Okay, ABCs of Bikinis.
What's the "A"? Awesome attitude, always positive.
There you go.
"B"? Be kind.
Connect with your team, engage.
Right away, Meagan jumped into the ABCs of Bikinis, which was awesome.
Impress, tell them about our specials.
These are our core values that we need to happen during every shift.
There we go, awesome.
Cool.
So if you want to come to the host stand so you can pick out what section you want.
And so the fact that she has started it within minutes, couldn't have been happier.
Now we are going to work on the TVs.
Right.
Now this is kind of a challenge.
Whoa.
Yeah.
It looks like a scene out of Star Wars.
So this one, it controls which box? So right now, box four.
Box four.
So we're gonna go down here to the box four remote.
Okay.
What we got? The TV situation was very confusing.
We want it to be on all these stations.
The more she explained things Box one would be on 206.
The more I felt like it will be a complete miracle if I know that system by the end of the night.
- Ready to go.
- I might need to call you back.
All right.
There's one.
I am so confused with this.
Jake was pretty rough at the TVs.
He seemed not to comprehend it very well.
- Yes? - I need some help.
Okay.
How do I know what station that's on? It'll be on seven.
And this is a slower night, - so just imagine if we're busy.
- I can't imagine.
If we were busy and he keeps struggling like that, then you're gonna have screaming customers at you.
And I don't want me getting chewed out because you can't get the right game at the right time.
There you go.
There you go.
What? No, absolutely not.
Not right now.
Y'all can't go anywhere.
If we do get packed, I can't send anyone else home right now anyways, so Oh, excuse me.
I think I got it.
- You got it? - I think so.
- Okay.
- Is that you? Usually, in our slow times, I want to make sure and table-touch everybody, because I want them to be happy and want to come back.
Okay.
Meagan's attitude is absolutely stellar.
Hey, stranger.
She's energetic.
She's passionate.
Fans smile.
They respond to her well.
She was nailing it.
How you doing, sir? Good? - I'm good.
- All right.
It's okay.
We can handle it.
Okay, so we had a situation.
Two of the girls that we had here decided to just get dressed and walk out the back door.
- Right now? - Yeah, they're gone.
So they're no longer employed with us.
Wow.
I was shocked when I heard that two girls quit tonight.
With the restaurant business, that's one thing you'll discover with girls.
They have one bad shift, they'll, you know, get all upset.
Yeah.
With those two girls quitting, it makes you think about the big picture.
Why would they quit the team? So I kind of felt like they were quitting me.
And that was a little hard for me to take.
If we would have been slam-packed right now, they totally would have screwed up my night.
So far this week, I've been disappointed to see that our locations aren't as full as they should be.
In the past, I've done a lot of stunt marketing to try and draw attention to our brand, and I'm starting to see that that might not be enough.
Okay, if you want to come help me, we're gonna staple some applications - back here at the table.
- Okay.
This is the application? Yes, and I'm gonna go over the process with you.
Okay.
Is that hard to take, like, when the staff leaves for you? It would be hard for me, I would think.
Especially when you put so much into it and you try to make it fun for the girls.
And then when they just give up like that, - it's a little frustrating.
- Right.
And, you know, I was a Bikinis babe in the past, so I had to gain a lot of respect - from the girls.
- Okay.
You'll find, though, that we need girls a lot.
Right.
So I go on Facebook, and I go to the people who I might know, and I'll say, you know, "This is Meagan from Bikinis.
Do you need a job?" And I'll talk to them that way.
And I actually got seven girls in one week.
No.
Yeah.
Is it hard working here? I'm 27, married, with a kid.
And I went to school full-time as well.
At one point, I was even working two, three jobs at once.
So my family has been through a whole lot.
We've had some struggles, and Like what? My husband lost his job.
We had a house, a real pretty one.
We lost that.
And we've got a lot of things we need to take care of with our daughter now.
Yeah.
She was born with a little thing on her neck, like this bump.
You know, kids are cruel.
I don't want her being made fun of at all.
Sure.
So she has to surgically get it removed.
Right.
Her teeth are so bad that she has to have surgery on her teeth as well.
Poor thing.
And it just it scares me, but I just need the insurance, and then once we get insurance, we can get her taken care of.
Right.
You know, Meagan's got a lot of tough challenges that she's currently facing and has faced in the past.
It's a struggle, which everybody has financially.
Everybody has money problems.
But everything happens for a reason.
- So I can't complain much.
- That's cool.
Going undercover has just really opened my eyes.
I think there's a lot of room for improvement.
If you want to go ahead and follow me over here to the expo line.
You know, as a CEO, there's a lot more things I can do to support our team members better.
Coming up the boss reveals his true identity I'm Doug Guller, the CEO of Bikinis.
Oh, my God! Okay.
And Doug must decide an employee's fate.
It doesn't seem like Bikinis is your real passion.
This week's journey has reminded me of how important people are to our organization.
Our talent is right here, but perhaps we're not tapping them on the shoulder and saying, "Hey, we recognize that.
" So I brought my employees to the town that I bought, Bikinis, Texas, to start the process.
So how was Jake's performance? He's not a Bikini Babe.
He started off a little rough, but did what he was supposed to do.
It was good.
It was awesome.
How familiar do I look to you? Really familiar? What if I had black nail polish on? Are you messing with me right You'd look a lot like Jake.
Yeah, you're Jake.
I'm actually Doug Guller Okay, Doug.
The CEO of Bikinis.
Oh, my God, Doug! I knew that goatee was fake.
This is weird.
Have you ever heard of Undercover Boss? Yeah.
You're on it.
Oh, man.
Oh, gosh.
Yay.
Okay.
Now I'm all, like, blushing and funny.
Jessica, I got to be honest with you.
I had a pretty disappointing experience.
Aw.
I'm sorry.
You know, there was probably a few things that kind of jumped out, - and I want to share those with you.
- Okay.
One was the bikini top, of course.
- Mm-hmm.
- Right? You are supposed to be wearing a bikini.
I just chose not to since we're on TV.
Ah, smart.
I'd like to wear a T-shirt instead.
You know, it was a big bummer from my point of view.
Uh-huh.
The next was the gentleman who was over-served.
I was really getting nervous for his safety and his overall health, and I wanted you to take more control over the situation.
Right.
So, on that situation, I wasn't sure - if he had just gotten there - Right.
or if he had been there for a minute.
So I was trying to analyze that as well for myself.
So I wasn't sure, but I feel like I got that taken care of.
Right.
And I think, lastly, you shared to me, especially when we were talking at the end, that it doesn't seem like Bikinis is your real passion.
This is definitely not gonna be permanent.
I'm on the search right now, so, as soon as someone bites on my resume, then You know, I think you're a great person, but you're not right for Bikinis.
It was clear to me that day.
So I'm sorry, Jessica.
It's not working out.
Today's your last day.
I'm so mad right now.
I know you have mixed emotions right now.
Just so you know, I know a lot of people in Austin and Dallas.
So I can really get your resume out there.
I'll be sure to go to the guy, give you my resume, who just fired me, to help me get a new job.
Well, I hope you I'm done.
I'm ready to go.
I'm not an idiot.
Like, what person doesn't Is everyone happy with the job they have right when they have it? No.
At the same time, that's my job, and I still I've told everyone that I humble myself to do what I got to do.
That doesn't make me a horrible person just 'cause I'm not satisfied where I'm at.
Ready to go.
It's just stupid.
Grace I had an awesome, amazing experience with you.
I really, truly enjoyed it.
- Every time someone comes in - Okay.
We always say, "Hi, guys.
" Hi, guys.
You got to say it proud.
- Hi, guys.
- There you go.
- All right.
- We'll work on it.
I think you're the model Bikinis babe.
Oh, thank you.
You know, I love your personality.
You truly have passion.
But I got to tell you Oh.
There's a couple things that I want you to learn and take away from this experience, okay? Okay.
You love your phone.
I'm a It's my favorite thing to do.
But when I'm work, I need to - Put that phone away.
- Yeah, I need to put it away.
- Put it in the back.
- You're right.
I know you've been back and forth a couple times.
I have.
Well, I don't plan on leaving.
- Good.
We don't want you to.
- Good.
I hope you're here to stay.
I am.
I think you have a ton of potential with us.
- Mm-hmm.
- You had mentioned that Bikinis was having issues around marketing and that you were unhappy with it.
We're gonna hire a new director of marketing, and we're gonna reinitiate Bikinis promo girl program.
Okay, good.
And I want you to lead those efforts, - and we're gonna pay you for that.
- Sounds good.
- Cool? - Yeah.
- I'm ecstatic right now.
- All right.
So I don't know if you remember.
You mentioned that you have a lot of fun with the fans and that sometimes you prance around in your bikini top, but there was one issue that you had.
Do you remember what that was? With my boobies.
Right.
So you mentioned Am I getting a free pair of boobies today? Is that what you want? Yes, I want a full "C.
" So I'll make you a deal.
Okay.
If you can make it through six months and you're a rock star Right.
No phones, really focused while you're in here, I'm gonna put you in touch with the best guy in town, and we'll make this happen.
I'm so at a loss for words right now.
I'm so flattered that, like, he thinks I'm a model Bikini Babe.
And, like, thanks for noticing.
Yes.
- Cool? - I can do this.
Six months will be here in no time.
- All right.
- Cool? - Sounds good.
- All right.
If I have new boobies, this just makes my job so much easier.
Like, I don't even have to talk as much.
They do all the talking.
This is Texas, so the bigger, the better.
Henry, I want you to know that I think you are a fantastic kitchen supervisor.
One of the things that we had going on in that San Antonio location was some inconsistencies in the kitchen.
Yeah.
And after going through the experience with you, I know you are the reason why those issues are now fixed.
Oh, man, come on.
You don't want a sloppy-ass plate going out - Okay.
- Because you eat with your eyes.
"Eat with your eyes" I've never heard that.
So you've been given a title, but it didn't come with anything.
It didn't.
So I'm gonna fix that.
Okay.
I'm giving you a 30% raise right now.
Thank you.
Wow.
That's great.
Thank you very much.
There's another thing I want to do.
I'm gonna give you all the back pay from when you were promoted to kitchen supervisor.
Oh, man.
That's great.
I'm getting a little misty-eyed.
But thank you very much.
That'll help me out a whole lot.
Thank you.
At the very end, you started to talk about your family.
Yeah.
And, you know, it really affected me that you couldn't spend time with your grandkids and your wife.
Yeah.
I'm gonna give you $10,000 so you can go on a vacation with your family.
Come on, man.
Wait a minute.
Oh, oh.
I just want to thank you.
You got me with that one.
This is happening by being Henry, by having that smile on your face and all the enthusiasm that you have.
Oh, God.
I'm really fortunate.
Doug, come give me a hug.
Come on, man.
I'm just ecstatic.
Whoo-hoo-hoo! Thank you.
Thank you.
- You're welcome.
- All right.
Nothing like this has ever happened to me.
I wouldn't expect it in a million years.
But you stick to your guns, something will eventually work out for you.
Yeah.
Whoo! Yeah, I'm a Bikini Man not that I wear one, but I'm a Bikini Man all the way, yeah.
Meagan, I had such a good day with you.
What I saw there was that you're an amazing manager.
Thank you.
You show a lot of energy and passion, and you always have a smile on your face.
Okay, ABCs of Bikinis.
What's the "A"? Awesome attitude, always positive.
There we go.
What I found really unique, Meagan, was how you use social media as a tool to recruit Bikini Babes.
So, with your permission, I'd like to put that in all the Bikinis locations.
- Yeah.
- How does that sound? Awesome, good.
Working with you, I just wanted to invent a cloning machine so that we can have a Meagan in Mesquite and wherever.
Right.
So I want to give you a consulting position where you'll come to Bikinis Corporate and see how we can take Bikini Babes that are doing really well and promote them to coaches so that they can be with us for a long time.
With that new role, it comes with an 8% annual raise.
I love the job you've been doing, and you deserve it.
Thank you so much.
That helps a lot.
You mentioned some struggles with your daughter.
So I looked into that, and I made a couple calls.
Your insurance is active as of four days ago.
Oh, awesome.
Yay.
You'll have no problem taking care of your daughter's skin issue.
Thank you so much.
So I also want to take care of your daughter's teeth issues.
Consider that done.
Wow.
Why are you doing this? I'm gonna put you in touch with the best dentist in Austin.
Oh, my Thank you so much.
I don't know what to do right now.
You had mentioned you had some financial struggles with your living situation.
You want to bring your daughter up in the right environment.
So what I want to do is give you $10,000 so that you can move into a new house with your family.
You Oh, my goodness.
Thank you so much.
You're very welcome.
I don't know how I'm ever gonna repay that.
I want my daughter to be able to look up to me, you know? And I want her to have a happy childhood and grow up to be a strong, good woman and have good work ethic and everything.
You are so stuck with me now.
- That's a good thing.
- Thank you.
So it just helps showing her that just because you start here or you start there, it doesn't mean you're not gonna go anywhere.
Just keep on trying harder, and things will improve.
Look what happened to mom.
All right.
It's been shocking.
A lot of people smoke pot.
It's been challenging.
It's not the homeowner's fault that I get paid peanuts.
But it's inspired them to change their employees' lives forever.
I've decided to invest around $3 million because of you.
Thank you.
For real? Like, this is real? Without a doubt.
I am going to give you your own store.
Yay! Probably the best thing somebody ever did for me.
I have a check for $250,000.
Oh, my God.
Tonight the latest boss to get into the game is Doug Guller, the founder and CEO of Bikinis, a fast-growing sports bar and grill chain.
We're a breastaurant, and I love the fact that we're a breastaurant.
By joining his employees on the front lines I'm what brought everyone in.
Is me and my bikini top, so Fantastic.
This young entrepreneur meets the people who keep his company on the rise.
Wings up.
You got wings falling off of my plate, Jake.
That's unacceptable.
Management expects so much of you, but they don't give any respect.
You don't want to work for anyone like that.
Along the way, he'll find trouble in paradise.
Two of the girls that we had here decided to just get dressed and walk out the back door.
Right now? So they're no longer employed with us.
- Wow.
- Yeah, they're gone.
And what will happen when he discovers not everyone shares his passion for Bikinis? So does bartenders don't have to wear Bikinis? Well, you are supposed to be wearing a bikini.
I just chose not to since we're on TV.
I was pissed.
Definitely not gonna be permanent.
I'm on the search right now.
So, as soon as someone bites on my resume Find out next on Undercover Boss.
Hey, guys, welcome to Bikinis! Based in Austin, Texas, Bikinis Sports Bar & Grill is a fast-growing restaurant chain known for its scantily clad waitresses, its focus on sports, and its made-from-scratch food.
Hey, guys.
Overseeing this $25 million-a-year company is one man.
My name is Doug Guller.
I'm the CEO and founder of Bikinis Sports Bar & Grill.
So, at Bikinis, we focus on four things booze, food, sports, and sex.
Those four things are recession-proof.
Our slogan for Bikinis is "Sports with a View," and so our customers, we call fans.
And it's obvious what gets our fans in the door.
It's our breasts not necessarily our chicken breasts.
I think a lot of competitors tiptoe around who they are.
They don't want to say that they're a breastaurant.
We're all about it.
We hire hot women.
They know exactly what we're about.
They know that they're gonna be wearing a bikini top, jean shorts, and cowboy boots.
We call our servers "Bikini Babes.
" We're a breastaurant, and I love the fact that we're a breastaurant.
So that's why I even trademarked the term.
Back in 1998, I was working at a telecom firm in D.
C.
I was just burnt out of the corporate world, so I took a six-month sabbatical to the south pacific.
And I was sitting on a beach in Australia, having this beautiful waitress serve me cold beer.
I thought, "Well, that's it.
That's what I'm gonna do.
" So I moved to Austin and opened up the first Bikinis by pouring in all my savings and maxing all my credit cards.
I went all-in.
It was important for me from the very start not to bring on any partners in the business.
And it's enabled us to grow really fast.
Currently we have restaurants all over the southwest and are opening franchises across the United States.
Eventually, we plan to expand our brand around the world.
I don't think I'm a typical CEO.
I like to do things that are different.
And in order to have a big P.
R.
frenzy or stunt I decided it was time to buy a town, and that's what we did.
I bought a town on craigslist and renamed it Bikinis, Texas.
You know, when Anderson Cooper put it on The RidicuList, I'm like, "All right, now, that is funny.
" Like all visionaries who came before him, the owner of Bikinis is not content to rest on those laurels, so he bought a town in Texas and renamed it "Bikinis.
" That sparked just a ton of controversy, and it certainly helped to put our breastaurant on the map.
There's not a new location that we're in that doesn't get controversy, but I absolutely love it.
It gets us some press.
That's good for the brand.
You know, we might be shocking with trademarking "breastaurant" or buying a town, but I just want to sell more burgers and more beers.
And if I have to do that via stunts, then so be it.
- Hey, hey.
- Hey! - How are you? - Good afternoon.
- How's it going? - Let's start drinking.
Whoo! Whoo.
I'm 41 years old, and I certainly enjoy that bachelorhood.
I certainly hope that I meet the F.
M.
G.
, the Future Mrs.
Guller, but I work a lot.
It means everything to me that we succeed.
Failure is not an option.
What did you have in mind for your disguise? - So I'm thinking rocker.
- Oh, okay.
I've worked hard these last eight years, growing this company to the size that it is.
It's a lot of work.
I'm stretched very thin.
So I don't get to see what's going on inside our restaurants.
And going undercover gives me that opportunity to see it at its very core.
I like it.
So seeing what the cooks go through, the Bikini Babes, the managers, will allow me to make sure that everything's iron-clad tight so I can take us to the next level.
I'm not gonna lie.
I'm pretty badass right now.
While undercover, I'll be posing as Jake, the subject of a fake reality show, trying to win money to make my dreams come true.
My employees will have no idea that this is actually Undercover Boss.
Today I'm in Richardson, Texas, working as a bartender.
Bartenders play a really critical role for us.
They're the heart and soul in the front of the house.
I personally look for a knockout behind the bar.
I want to make sure that she's enthusiastic, passionate about her job.
If she does that, I couldn't be happier.
Hi, are you Jessica? - No.
- No? - Hi.
- Hi.
How are you doing? - Good, I'm Jake.
- Jessica.
Well, let me pour this beer real quick.
You can go ahead and jump behind the bar.
When I see that Jessica's not in a bikini top, I was [.]
pissed.
So does bartenders don't have to wear bikinis? You are supposed to be wearing a bikini.
I just chose not to since we're on TV.
Oh, smart.
I'd like to wear a T-shirt instead.
That's not what we do here at Bikinis.
You wear a bikini top, jean shorts, and cowboy boots.
So how come you're wearing a shirt and not a bikini top? Because I chose to wear a T-shirt.
You might take it off later? - Oh, no, I'm not gonna take it off later.
- Oh.
The sign on our building doesn't say, "shirts.
" It's called Bikinis.
I mean, come on.
The responsibilities of a bartender is just to make sure all your patrons at the bar, they're well taken care of.
Okay.
The girls ring up their tickets that they need from the whole restaurant.
They will come out of that printer.
Here's all of our mugs, over here.
This is all your well liquors.
- Okay.
- So we got a ticket.
Like, just kind of let you take the ropes here.
So it says, "B.
D.
Bud.
" That's a Big Daddy Budweiser.
Big Daddy Budweiser, okay.
So then you just stick it on top of your ticket right there, and then the girl's gonna come by, take it to the customer.
This is Jake.
He's gonna be hanging out today.
I think Jake might be a little bit uncomfortable, because it's not very common to see black nail polish on gentlemen in Texas.
The guys want to see a hot chick with big boobs behind the bar.
Big Daddy Bud.
Don't start busting glasses already.
So I let Jake run the bar, but I notice he's kind of struggling a little bit.
Uh pour that a little bit better.
- Better? - Yeah.
Okay.
Tickets are backing up, Jake.
Yeah, oh, Jeez.
You got tickets going off.
You got guys at the bar waiting for their drinks.
Whew.
So Jake needs to learn to speed it up.
Number two, gone.
Sorry.
- How you doing, bud? - Good.
How are you? Good, good.
All right, what are you drinking there? Well whiskey.
Well whiskey, nice.
Keep 'em coming.
- Yeah, keep 'em coming? - Yeah.
All right, good.
I can do that.
When you say, "Keep 'em coming," do you really want another one? - Yeah.
- Yeah, okay.
- Dos of those.
- Okay.
- Yummy.
- All right, here you go.
All right, there you go, babe.
Can I get another double? He's not too bad at all.
Right now I am extremely upset and really concerned about the guy at the bar that's been over-served.
How do you know when they've had enough? When they're head's, like, on the table and they're, like, passing out.
I mentioned what was going on to Jessica probably three times.
Can I get another double? Put a double in this.
She just overlooked it.
It's a train wreck behind the bar.
Why are we not acting on this right now? Should I give him a water? Whatever.
He's doing good.
Safety's paramount.
If this escalates, I've got to jump out of character, because there's too many things at stake.
How about another double? Should I give him a water? Whatever.
He's doing good.
Right now I am extremely upset and really concerned about the guy at the bar that's been over-served.
You want another round? That's just unacceptable here.
I was putting a lot of faith in my Bikinis bartender, and she let me down.
You need me to call you a cab, get you home? Had the manager not got involved, I would have come out of character.
Are you cabbing home? I'm walking, bro.
All right.
I had to make sure that this person was gonna get taken care of.
- Let's take a break.
- Okay.
It's been a long day.
Great.
Thank you.
Have a nice little break anyways.
Yeah.
Have you been working here long? I've been here for about eight or nine months.
I was actually an account executive for a logistics company over in Grapevine.
And then they actually went bankrupt, so one of my girlfriends was like, "We'll hire you today.
" I was like, "Let's go.
" I wouldn't do it if it didn't help pay the bills.
That's for sure.
This is definitely not gonna be permanent.
I'm on the search right now.
So, as soon as someone bites on my resume, then In logistics? Not just that.
In sales I'm a closer.
The more I talk to Jessica, the more I'm not happy having her on board, with the lack of passion that she has in our company.
Well, doesn't Bikinis have any positions? - I'm sure.
- Yeah.
- But that doesn't interest you? - Uh-uh.
- Maybe there's sales.
- No.
Maybe they need to sell something.
- No.
- No? Eh No, you're 100%.
- 100%, yeah.
- All right.
She is locked and loaded about not working at Bikinis.
- You want to go back in? - Should we? - Yeah.
- All right.
It's a coveted position, and so the fact that no bikini top, drunk guy at the bar, and the overall lack of passion, to me, it's not worth it.
I'd rather spend my time and energy focused on someone else who wants to be here.
Yesterday was not a good day with Jessica.
I'm hoping and praying that my experience today is not a repeat of that.
Today I'll be working with the kitchen supervisor.
This location has struggled with inconsistencies in the kitchen.
I'm looking for Henry.
Because there's been a lot of improvement in the past six months, I want to see if that's attributed to the kitchen supervisor that we've put in place.
Excuse me.
Are you Henry, by chance? Yeah.
- Jake.
- Jake.
- How you doing, Jake? - Good.
I like those fingernails, dude.
Thanks, man.
Jake kind of freaked me out at first.
I don't see too many guys with eyeliner on, you know.
Let's get you some gloves.
He had those black fingernails and a lot of jewelry.
I don't know about that.
I overlook everything back here in the kitchen, the way the food comes out, from the way the food is prepped.
Okay.
So you got five naked wings, honey barbecue, and ranch.
Okay.
So we serve wings two ways here naked and battered.
- Naked and battered, okay.
- Yeah.
Okay, we're gonna get your wings right now.
Let's do it.
Your wings they come in a set of ten.
Okay.
So you only need five naked wings right now.
One, two, three four, five.
- Okay.
- That's down.
It takes them about three or four minutes to cook.
You got your honey barbecue.
Okay.
Get your two celery stick.
Get your ranch dressing out of here.
- You're already set, right? - Oh, that's awesome.
All you have to do is wait for your wings to come up.
Okay.
Get 'em good and coated, you know? Okay, you got your honey barbecue wings.
Wings in the window.
Wings up.
Wings up! There you go.
I want the food to look good.
You don't want a sloppy-ass plate going out, because you eat with your eyes.
"Eat with your eyes" I've never heard that.
This is something we talk about at corporate all the time.
So the fact that he is teaching this phrase to me, I'm super excited about it.
I'm gonna let you start preparing some stuff.
Great.
Ten naked wings walking in.
Okay, you got two sauces on those wings.
Are those wings breaded, Jake? Yes.
What you breading them for? Uh good question.
They're not breaded.
Let's get me some naked wings over there.
Okay.
Start it over.
You're costing me money, dude.
He is all over me Show me what you got, buddy.
Just riding me constantly about getting those wings out.
If they come out wrong, I'm gonna send them back.
If they come out overcooked, I'm gonna send them back.
You better be glad this ain't no Friday night, man.
I'd have to run you out my kitchen, bro.
You got me 30 minutes on my wings already.
Let's have them wings, buddy.
Wings up! You got wings falling off my plate, Jake.
That's unacceptable.
Do me some more wings.
All right.
I love the fact that Henry has taken such ownership of the kitchen.
I want that plate looking good.
Want it looking sexy, man.
Wings up! Good-looking plate, Jake.
Thank you.
It's almost personal to him about getting the food out looking good and on time.
We do have to do our own dishes.
You know, you want to make sure everything's clean.
Okay.
We don't have a dishwasher here at Bikinis.
Most places do, but we don't.
Okay.
It would be nice to have a dishwasher, but we're not that kind of company.
Do you get a lot of support from the ownership? Not really.
No? Spray the top of them off.
Okay.
Shoot 'em through the dishwasher.
There's a time factor in this too.
Shoot it over to the side.
Spray it off.
Witnessing how crazy a kitchen can get, and then asking someone to jump behind the dishwasher at the same time, it seems a little bit unrealistic, so I think I have to go look at this again.
This is my wife.
She's kind of pissed off at me.
Oh, why? Because I missed a deal with my grandkids and stuff.
You were supposed to be home earlier? - Yeah.
- Ah.
Things pop up in a restaurant.
Sounds like a lot of sacrifice.
I make it happen back here for 'em.
That's how I got this promotion.
I worked my ass off.
- Managers noticed that.
- Noticed it? Gave me a promotion.
I just didn't get the ching-ching that goes along with it.
It didn't come with any raise or anything? No.
Our number-one priority is taking care of our people, and it seems like we're dropping the ball taking care of Henry.
I can't say it enough.
It's hard work, but you have to love what you're doing.
Yeah.
And you have to have fun at it.
Do you love what you're doing? - Yeah.
- Yeah? - I wouldn't be here if I didn't, you know? - Yeah, exactly.
Being on the front line with Henry today really gets me juiced.
I love his passion.
I wish right now that I could clone Henry and take him to multiple kitchens.
I see we might be getting a little bit busy, and we're gonna step back over here - to the fryer station.
- Right.
Coming up Jake meets a Bikini Babe with a bone to pick.
When your management expects so much of you but they don't give anything back, like respect, then you don't want to work for anyone like that.
And later With the restaurant business, if they have one bad shift, they'll, you know, get all upset.
Yeah.
The boss discovers good help is hard to find.
They're gone, so they're no longer employed with us.
Wow.
If we would have been slam-packed right now, they totally would have screwed up my night.
Today I'm at our Arlington location.
I'll be working with a Bikinis babe as a server.
This is one of our flagship locations because it's the first restaurant we opened in Dallas.
As we've grown, I haven't been able to get to this location as much as I would like.
So today I want to make sure that they're doing everything the Bikinis way.
- Hi.
Are you Grace? - I'm Grace.
- Jake.
- Hi.
I'm Grace.
I'm your instructor.
I don't have to get in a bikini top, do I? I would prefer if you did.
But if you're not going to, that's okay.
I'm what brought everyone in, is me in my bikini top.
- You okay with that? - Yes.
Okay, every time someone comes in, we always say, "Hi, guys.
" "Hi, guys.
" You got to say it proud, and you have to Hi, guys.
- There you go.
- All right.
- We'll work on it.
- All right, good.
It gets easy.
And then I like to do is the board Okay.
'cause you got to write the specials, and you got to write every girl's name that's here.
Nice, "A" in penmanship.
Thank you.
Does it get pretty busy here? It gets busy around happy hour.
The lunch crowd is just hit-or miss.
Yeah? It's kind of dead sometimes like this, but I find something to do with my time.
Let's go greet this table.
All right.
Hi, guys, I'm Grace.
- Y'all getting some beer? - It's on its way.
It's on its way, all right.
I'll make sure it gets here quickly.
Good way to start the day.
We got fried pickles with chipotle ranch, and it's an appetizer, so make sure it goes out before anything else goes to table 44.
Okay.
Y'all sharing fries? - Yep.
- All right.
Who had the jerk? Me.
Here you go.
It's not what I think of you.
I'll get you guys some coasters, okay? Jake, you can't just say whatever you want to my tables.
You have to think about what you're gonna say before you say it and make sure you don't have to apologize for anything you say, because this is my money we're dealing with at the end of the day.
We're not dealing with your money.
We're not dealing with someone else's money.
We're dealing with mine.
Since we're slow today, let's roll silverware.
Okay.
All you do is push them up to the top.
- Fold this in.
- Okay.
Fold one over.
Hi, guys.
Hi, guys.
See, it's quiet in here, so not everybody catches on.
Why is it so quiet? 'Cause there's only two people in here.
Ah.
- Where we're at is so awkward - Yeah.
so they don't really know, like, how to get here.
They don't see it.
I was a little disappointed by how slow it was today, and that's something that's got to change.
We need a billboard or something outside.
I've had experiences here at Bikinis Arlington where it's packed, lines out the door.
So, to experience what I did today, it's frustrating.
It's a little heartbreaking.
And I think I have to dig in a lot further and understand exactly what is going on with our marketing team.
I missed Brad's call.
Oh, Kristen's coming to borrow my car.
Hold on.
Oh, she'll be here at 12:45, though.
Witnessing the Bikini Babes standing around and talking, there's nothing positive in that whole scenario.
It's just sending the wrong signal to our fans.
How are they, babe? Fabulous.
Good, I'm glad you like them.
I can smell that malt vinegar.
Yeah.
Is that what you always do? Douse them in it? - No, I get everything here.
- Oh, really? Anything with the wing stuff's good.
Okay.
I get that stuff a lot.
Accumulated the part where it's, like, sweating.
It's one of those things where you hate it, but you want more.
- Hello? - Exactly.
Right, right.
- Yes? - Cool.
Grace and I were both standing there talking to the fan, and she left me there by myself Is it not in the front? I've had the bigger chips Hold on, let me grab my keys, and I'll find you outside.
Which is not acceptable.
I get on my phone.
You can do I haven't seen any managers here.
We don't I mean, they're both here, but they're hiding in the back.
We don't need them right now.
Oh, okay.
From what I've witnessed, there seems to be a lack of management on the floor, and that's just unacceptable here.
So now it's so dead.
What I always do is, I go outside, and I hula-hoop.
Ooh.
And you're gonna hula-hoop with me.
So you don't Here you can try.
Just try.
See? Not hard.
Come on, baby.
We kill time.
We hang out with each other.
And people driving down the road, we'll get honks all the time.
But that's not what we're looking for.
We're looking for people to come in, because they obviously see what they like when they come by, but, like, I want them to come in and hang out with us - and see what it's all about.
- Exactly.
I thought Grace had so much passion about working at Bikinis, but I think she's given too much free rein, and without the right guidance, she's straying.
How long you been a Bikinis babe? - Since we opened in 2011.
- Okay.
But I've been fired, like, four or five times.
- Really? - Yeah.
Wow, what are you doing? Just not showing up for work.
- Really? - Yeah.
'Cause, I mean, when your management is when they're just not nice people and they just, like they expect so much of you, but they don't give anything back, then like respect, then you don't want to work for anyone like that.
No, of course not.
Who hires the managers? People in corporate who hire our managers.
- Who hire the managers.
- Mm-hmm.
Oh, right.
Are you here for good now? My job is a piece of cake, and I love it.
And I love The only expectation of me is being friendly and being pretty, because I can do those things every day.
Yeah.
I love prancing around in a bikini, and as soon as I saw the outfit, I was down for it.
The only thing I'd change about the outfit is to make my boobies a little bigger, and that's about it.
I was really happy with what I saw today.
I think Grace is full of energy.
She's positive.
There was a few areas where I think she lacked focus.
But if Grace is given a little bit more training, I think that she can correct these problems, absolutely.
All right, let's go back inside and make some money.
After having this experience, it confirms that we need to be doing something different.
Today I'm in Dallas, and I'm gonna be working with the manager.
Yesterday at Bikinis Arlington, I saw some things that were pretty disappointing.
It wasn't as busy as I hoped it would be.
Also, there seemed to be a lack of management.
Y'all good? - Yep.
- Yeah.
So I'm really hoping today is a lot better and that our managers at this particular store are doing the right things that we do here at Bikinis.
Do you know where Meagan is? I am Meagan.
- Nice to meet you.
- Nice to meet you.
I'm actually one of the managers here at Bikinis.
So, as a manager here, I make sure that I touch every table, make sure they're having a good time.
So we're about to do a huddle.
We want to make sure the girls that they're wearing correct uniform, kind of get them excited about the shift and all that.
All right.
Hey.
Okay, ABCs of Bikinis.
What's the "A"? Awesome attitude, always positive.
There you go.
"B"? Be kind.
Connect with your team, engage.
Right away, Meagan jumped into the ABCs of Bikinis, which was awesome.
Impress, tell them about our specials.
These are our core values that we need to happen during every shift.
There we go, awesome.
Cool.
So if you want to come to the host stand so you can pick out what section you want.
And so the fact that she has started it within minutes, couldn't have been happier.
Now we are going to work on the TVs.
Right.
Now this is kind of a challenge.
Whoa.
Yeah.
It looks like a scene out of Star Wars.
So this one, it controls which box? So right now, box four.
Box four.
So we're gonna go down here to the box four remote.
Okay.
What we got? The TV situation was very confusing.
We want it to be on all these stations.
The more she explained things Box one would be on 206.
The more I felt like it will be a complete miracle if I know that system by the end of the night.
- Ready to go.
- I might need to call you back.
All right.
There's one.
I am so confused with this.
Jake was pretty rough at the TVs.
He seemed not to comprehend it very well.
- Yes? - I need some help.
Okay.
How do I know what station that's on? It'll be on seven.
And this is a slower night, - so just imagine if we're busy.
- I can't imagine.
If we were busy and he keeps struggling like that, then you're gonna have screaming customers at you.
And I don't want me getting chewed out because you can't get the right game at the right time.
There you go.
There you go.
What? No, absolutely not.
Not right now.
Y'all can't go anywhere.
If we do get packed, I can't send anyone else home right now anyways, so Oh, excuse me.
I think I got it.
- You got it? - I think so.
- Okay.
- Is that you? Usually, in our slow times, I want to make sure and table-touch everybody, because I want them to be happy and want to come back.
Okay.
Meagan's attitude is absolutely stellar.
Hey, stranger.
She's energetic.
She's passionate.
Fans smile.
They respond to her well.
She was nailing it.
How you doing, sir? Good? - I'm good.
- All right.
It's okay.
We can handle it.
Okay, so we had a situation.
Two of the girls that we had here decided to just get dressed and walk out the back door.
- Right now? - Yeah, they're gone.
So they're no longer employed with us.
Wow.
I was shocked when I heard that two girls quit tonight.
With the restaurant business, that's one thing you'll discover with girls.
They have one bad shift, they'll, you know, get all upset.
Yeah.
With those two girls quitting, it makes you think about the big picture.
Why would they quit the team? So I kind of felt like they were quitting me.
And that was a little hard for me to take.
If we would have been slam-packed right now, they totally would have screwed up my night.
So far this week, I've been disappointed to see that our locations aren't as full as they should be.
In the past, I've done a lot of stunt marketing to try and draw attention to our brand, and I'm starting to see that that might not be enough.
Okay, if you want to come help me, we're gonna staple some applications - back here at the table.
- Okay.
This is the application? Yes, and I'm gonna go over the process with you.
Okay.
Is that hard to take, like, when the staff leaves for you? It would be hard for me, I would think.
Especially when you put so much into it and you try to make it fun for the girls.
And then when they just give up like that, - it's a little frustrating.
- Right.
And, you know, I was a Bikinis babe in the past, so I had to gain a lot of respect - from the girls.
- Okay.
You'll find, though, that we need girls a lot.
Right.
So I go on Facebook, and I go to the people who I might know, and I'll say, you know, "This is Meagan from Bikinis.
Do you need a job?" And I'll talk to them that way.
And I actually got seven girls in one week.
No.
Yeah.
Is it hard working here? I'm 27, married, with a kid.
And I went to school full-time as well.
At one point, I was even working two, three jobs at once.
So my family has been through a whole lot.
We've had some struggles, and Like what? My husband lost his job.
We had a house, a real pretty one.
We lost that.
And we've got a lot of things we need to take care of with our daughter now.
Yeah.
She was born with a little thing on her neck, like this bump.
You know, kids are cruel.
I don't want her being made fun of at all.
Sure.
So she has to surgically get it removed.
Right.
Her teeth are so bad that she has to have surgery on her teeth as well.
Poor thing.
And it just it scares me, but I just need the insurance, and then once we get insurance, we can get her taken care of.
Right.
You know, Meagan's got a lot of tough challenges that she's currently facing and has faced in the past.
It's a struggle, which everybody has financially.
Everybody has money problems.
But everything happens for a reason.
- So I can't complain much.
- That's cool.
Going undercover has just really opened my eyes.
I think there's a lot of room for improvement.
If you want to go ahead and follow me over here to the expo line.
You know, as a CEO, there's a lot more things I can do to support our team members better.
Coming up the boss reveals his true identity I'm Doug Guller, the CEO of Bikinis.
Oh, my God! Okay.
And Doug must decide an employee's fate.
It doesn't seem like Bikinis is your real passion.
This week's journey has reminded me of how important people are to our organization.
Our talent is right here, but perhaps we're not tapping them on the shoulder and saying, "Hey, we recognize that.
" So I brought my employees to the town that I bought, Bikinis, Texas, to start the process.
So how was Jake's performance? He's not a Bikini Babe.
He started off a little rough, but did what he was supposed to do.
It was good.
It was awesome.
How familiar do I look to you? Really familiar? What if I had black nail polish on? Are you messing with me right You'd look a lot like Jake.
Yeah, you're Jake.
I'm actually Doug Guller Okay, Doug.
The CEO of Bikinis.
Oh, my God, Doug! I knew that goatee was fake.
This is weird.
Have you ever heard of Undercover Boss? Yeah.
You're on it.
Oh, man.
Oh, gosh.
Yay.
Okay.
Now I'm all, like, blushing and funny.
Jessica, I got to be honest with you.
I had a pretty disappointing experience.
Aw.
I'm sorry.
You know, there was probably a few things that kind of jumped out, - and I want to share those with you.
- Okay.
One was the bikini top, of course.
- Mm-hmm.
- Right? You are supposed to be wearing a bikini.
I just chose not to since we're on TV.
Ah, smart.
I'd like to wear a T-shirt instead.
You know, it was a big bummer from my point of view.
Uh-huh.
The next was the gentleman who was over-served.
I was really getting nervous for his safety and his overall health, and I wanted you to take more control over the situation.
Right.
So, on that situation, I wasn't sure - if he had just gotten there - Right.
or if he had been there for a minute.
So I was trying to analyze that as well for myself.
So I wasn't sure, but I feel like I got that taken care of.
Right.
And I think, lastly, you shared to me, especially when we were talking at the end, that it doesn't seem like Bikinis is your real passion.
This is definitely not gonna be permanent.
I'm on the search right now, so, as soon as someone bites on my resume, then You know, I think you're a great person, but you're not right for Bikinis.
It was clear to me that day.
So I'm sorry, Jessica.
It's not working out.
Today's your last day.
I'm so mad right now.
I know you have mixed emotions right now.
Just so you know, I know a lot of people in Austin and Dallas.
So I can really get your resume out there.
I'll be sure to go to the guy, give you my resume, who just fired me, to help me get a new job.
Well, I hope you I'm done.
I'm ready to go.
I'm not an idiot.
Like, what person doesn't Is everyone happy with the job they have right when they have it? No.
At the same time, that's my job, and I still I've told everyone that I humble myself to do what I got to do.
That doesn't make me a horrible person just 'cause I'm not satisfied where I'm at.
Ready to go.
It's just stupid.
Grace I had an awesome, amazing experience with you.
I really, truly enjoyed it.
- Every time someone comes in - Okay.
We always say, "Hi, guys.
" Hi, guys.
You got to say it proud.
- Hi, guys.
- There you go.
- All right.
- We'll work on it.
I think you're the model Bikinis babe.
Oh, thank you.
You know, I love your personality.
You truly have passion.
But I got to tell you Oh.
There's a couple things that I want you to learn and take away from this experience, okay? Okay.
You love your phone.
I'm a It's my favorite thing to do.
But when I'm work, I need to - Put that phone away.
- Yeah, I need to put it away.
- Put it in the back.
- You're right.
I know you've been back and forth a couple times.
I have.
Well, I don't plan on leaving.
- Good.
We don't want you to.
- Good.
I hope you're here to stay.
I am.
I think you have a ton of potential with us.
- Mm-hmm.
- You had mentioned that Bikinis was having issues around marketing and that you were unhappy with it.
We're gonna hire a new director of marketing, and we're gonna reinitiate Bikinis promo girl program.
Okay, good.
And I want you to lead those efforts, - and we're gonna pay you for that.
- Sounds good.
- Cool? - Yeah.
- I'm ecstatic right now.
- All right.
So I don't know if you remember.
You mentioned that you have a lot of fun with the fans and that sometimes you prance around in your bikini top, but there was one issue that you had.
Do you remember what that was? With my boobies.
Right.
So you mentioned Am I getting a free pair of boobies today? Is that what you want? Yes, I want a full "C.
" So I'll make you a deal.
Okay.
If you can make it through six months and you're a rock star Right.
No phones, really focused while you're in here, I'm gonna put you in touch with the best guy in town, and we'll make this happen.
I'm so at a loss for words right now.
I'm so flattered that, like, he thinks I'm a model Bikini Babe.
And, like, thanks for noticing.
Yes.
- Cool? - I can do this.
Six months will be here in no time.
- All right.
- Cool? - Sounds good.
- All right.
If I have new boobies, this just makes my job so much easier.
Like, I don't even have to talk as much.
They do all the talking.
This is Texas, so the bigger, the better.
Henry, I want you to know that I think you are a fantastic kitchen supervisor.
One of the things that we had going on in that San Antonio location was some inconsistencies in the kitchen.
Yeah.
And after going through the experience with you, I know you are the reason why those issues are now fixed.
Oh, man, come on.
You don't want a sloppy-ass plate going out - Okay.
- Because you eat with your eyes.
"Eat with your eyes" I've never heard that.
So you've been given a title, but it didn't come with anything.
It didn't.
So I'm gonna fix that.
Okay.
I'm giving you a 30% raise right now.
Thank you.
Wow.
That's great.
Thank you very much.
There's another thing I want to do.
I'm gonna give you all the back pay from when you were promoted to kitchen supervisor.
Oh, man.
That's great.
I'm getting a little misty-eyed.
But thank you very much.
That'll help me out a whole lot.
Thank you.
At the very end, you started to talk about your family.
Yeah.
And, you know, it really affected me that you couldn't spend time with your grandkids and your wife.
Yeah.
I'm gonna give you $10,000 so you can go on a vacation with your family.
Come on, man.
Wait a minute.
Oh, oh.
I just want to thank you.
You got me with that one.
This is happening by being Henry, by having that smile on your face and all the enthusiasm that you have.
Oh, God.
I'm really fortunate.
Doug, come give me a hug.
Come on, man.
I'm just ecstatic.
Whoo-hoo-hoo! Thank you.
Thank you.
- You're welcome.
- All right.
Nothing like this has ever happened to me.
I wouldn't expect it in a million years.
But you stick to your guns, something will eventually work out for you.
Yeah.
Whoo! Yeah, I'm a Bikini Man not that I wear one, but I'm a Bikini Man all the way, yeah.
Meagan, I had such a good day with you.
What I saw there was that you're an amazing manager.
Thank you.
You show a lot of energy and passion, and you always have a smile on your face.
Okay, ABCs of Bikinis.
What's the "A"? Awesome attitude, always positive.
There we go.
What I found really unique, Meagan, was how you use social media as a tool to recruit Bikini Babes.
So, with your permission, I'd like to put that in all the Bikinis locations.
- Yeah.
- How does that sound? Awesome, good.
Working with you, I just wanted to invent a cloning machine so that we can have a Meagan in Mesquite and wherever.
Right.
So I want to give you a consulting position where you'll come to Bikinis Corporate and see how we can take Bikini Babes that are doing really well and promote them to coaches so that they can be with us for a long time.
With that new role, it comes with an 8% annual raise.
I love the job you've been doing, and you deserve it.
Thank you so much.
That helps a lot.
You mentioned some struggles with your daughter.
So I looked into that, and I made a couple calls.
Your insurance is active as of four days ago.
Oh, awesome.
Yay.
You'll have no problem taking care of your daughter's skin issue.
Thank you so much.
So I also want to take care of your daughter's teeth issues.
Consider that done.
Wow.
Why are you doing this? I'm gonna put you in touch with the best dentist in Austin.
Oh, my Thank you so much.
I don't know what to do right now.
You had mentioned you had some financial struggles with your living situation.
You want to bring your daughter up in the right environment.
So what I want to do is give you $10,000 so that you can move into a new house with your family.
You Oh, my goodness.
Thank you so much.
You're very welcome.
I don't know how I'm ever gonna repay that.
I want my daughter to be able to look up to me, you know? And I want her to have a happy childhood and grow up to be a strong, good woman and have good work ethic and everything.
You are so stuck with me now.
- That's a good thing.
- Thank you.
So it just helps showing her that just because you start here or you start there, it doesn't mean you're not gonna go anywhere.
Just keep on trying harder, and things will improve.
Look what happened to mom.